4Pawz – Terms & Conditions
Effective from: May 2026
Welcome to 4Pawz. I aim to provide a safe, caring and enjoyable environment for every dog in my care.
These Terms & Conditions apply to all bookings and services provided by 4Pawz. By making a booking with 4Pawz, you confirm that you have read, understood and agreed to these Terms & Conditions.
1. Booking and Enquiry Process
All bookings are subject to availability and are not confirmed until 4Pawz has agreed to accept the booking.
For new clients, a meet-and-greet may be required before a booking can be accepted. We can meet you and your dog, discuss your requirements, and confirm the arrangement is right for you.
Information provided during the enquiry and booking process must be accurate and complete.
You must tell 4Pawz about any circumstances that may affect your dog's care, including:
Medical conditions or ongoing treatment
Allergies or dietary requirements
Medication
Behavioural issues
Fear, anxiety or nervousness
Aggression or reactivity
Previous incidents involving people or other animals
Separation-related behaviour
Escape attempts
Any other information that may affect the safety or well-being of your dog or others
Failure to disclose relevant information may result in the booking being cancelled.
2. Dog Information
Before your dog's first booking, you will be asked to provide relevant information about your dog, including:
Dog's name
Owner's name and contact details
Address
Emergency contact details
Veterinary practice details
Emergency veterinary telephone number
Dates and times of the booking
Feeding requirements
Medication requirements, if applicable
Any relevant behavioural or medical information
It is the owner's responsibility to ensure that this information remains accurate and up to date.
3. Vaccinations, Parasite Control and Health
Dogs must be appropriately vaccinated for their age and circumstances and must not knowingly carry a contagious illness.
Owners must inform 4Pawz immediately if their dog develops an infectious or contagious condition.
Dogs suffering from vomiting, diarrhoea, unexplained coughing, infectious disease, or other contagious conditions may not be accepted into care until it is considered safe for them to return.
Owners are responsible for ensuring that flea, tick and worming treatments are kept appropriately up to date.
If your dog becomes unwell while in my care, I will contact you or your nominated emergency contact as soon as reasonably possible.
4. Medication and Medical Needs
Medication will only be administered where this has been discussed and agreed in advance.
The owner must provide clear written instructions.
4Pawz will take reasonable care when administering medication. Still, it cannot accept responsibility for complications arising from a pre-existing medical condition or medication, even when the owner's instructions are followed.
Where a dog requires complex or specialist medical care, 4Pawz reserves the right to decline the booking if it is considered beyond the level of care that can be provided safely.
5. Emergencies and Veterinary Treatment
In the event of an emergency, I will make reasonable attempts to contact the owner or emergency contact.
If veterinary treatment is considered necessary and the owner cannot be contacted promptly, you authorise 4Pawz to seek appropriate veterinary assistance for your dog.
The owner is responsible for all veterinary fees, medication costs and associated expenses incurred on behalf of their dog.
I will always aim to act in the dog’s best interests and will use reasonable judgment in an emergency.
6. Behaviour and Safety
For the safety of all dogs, people and other animals, owners must provide honest information about their dog's behaviour.
This includes any history of:
Biting or attempting to bite
Aggression towards people or dogs
Resource guarding
Excessive barking
Destructive behaviour
Escaping or attempting to escape
Fear or anxiety
Reactivity
Separation anxiety
4Pawz reserves the right to end a booking immediately if a dog's behaviour presents a significant risk to itself, another animal or a person.
If a booking needs to be ended for this reason, the owner will be contacted, and collection arrangements will be discussed.
7. Dogs in My Care
Every dog is treated as an individual, and care will be provided according to the information supplied by the owner and the agreed booking.
I will take reasonable steps to provide appropriate exercise, rest, food, water, supervision and companionship.
However, dogs are animals, and their behaviour can be unpredictable. While reasonable care will always be taken, 4Pawz cannot guarantee that an incident will never occur.
8. Collection and Drop-Off
Dogs must be collected and dropped off at the agreed times unless alternative arrangements have been agreed in advance.
If you will be late, please get in touch with 4Pawz as soon as possible.
Repeated lateness may result in an additional charge.
Dogs must not be left unattended outside the property.
Only the owner or a person authorised by the owner may collect a dog.
4Pawz may request identification where appropriate.
9. Booking Times
Bookings are made for specific dates and times.
If you need additional hours or days, please confirm in advance so we can confirm your availability.
Additional time may be charged where applicable.
10. Cancellations
A minimum of 24 hours' notice is required for cancellation.
Where more than 24 hours' notice is provided, a full refund will be offered where a payment has already been made.
Where less than 24 hours' notice is provided, the booking fee will normally be non-refundable.
We've reserved this time specifically for your dog, so it may not be possible to rebook at short notice.
Exceptions may be considered at my discretion in genuine emergencies or exceptional circumstances.
11. Payment
Payment must be made by the agreed payment date.
For occasional bookings, payment is due on the day of the booking, unless otherwise agreed.
For longer bookings, we’ll agree on payment arrangements at the time of booking.
4Pawz reserves the right to decline future bookings where outstanding invoices remain unpaid.
12. Changes to Bookings
Please confirm any changes to dates, times, or requirements in advance.
4Pawz cannot guarantee we can accommodate changes.
If a change results in additional hours or services being provided, the additional charge will be payable by the owner.
13. Personal Belongings
Owners should provide any essential items required for their dog's stay, such as food, medication, leads, harnesses or other necessary equipment.
Please clearly label items where possible.
While reasonable care will be taken, 4Pawz cannot accept responsibility for ordinary wear, damage or loss of personal belongings brought to the property.
14. Food and Feeding
Owners should provide clear instructions regarding feeding.
We will provide the owner’s food in accordance with the agreed instructions.
Owners must inform 4Pawz of any allergies, intolerances or dietary restrictions.
4Pawz will not be responsible for reactions caused by information not disclosed by the owner.
15. Puppies, Older Dogs and Dogs with Additional Needs
Puppies, elderly dogs and dogs with medical, mobility or behavioural needs may require additional care.
These requirements must be discussed before a booking is accepted.
4Pawz reserves the right to decline a booking if the required level of care cannot be provided safely or reasonably.
16. Walks and Exercise
Exercise arrangements will be discussed with the owner before the booking.
Dogs will only be allowed off-lead where this has been specifically agreed and is considered appropriate and safe.
Owners must disclose any recall problems, escape behaviour or other relevant information.
Although reasonable precautions will be taken, 4Pawz cannot guarantee that a dog will never become lost or injured during exercise.
17. Other Dogs and Animals
When dogs are cared for alongside other dogs, every effort will be made to ensure safe, appropriate interactions.
Dogs may be separated where necessary for feeding, resting, sleeping or safety.
If a dog displays behaviour that makes interaction unsafe, 4Pawz may separate the dog or, where necessary, terminate the booking.
18. Damage to Property
The owner may be liable for reasonable costs resulting from damage caused by their dog to property, furniture, equipment or belongings where the damage is beyond normal wear and tear.
This may include damage caused by chewing, scratching, digging, toileting or other destructive behaviour.
Any such costs will be discussed with the owner.
19. Loss, Injury or Illness
Reasonable care and appropriate precautions will be taken at all times.
However, dogs are animals, and there are inherent risks associated with their care, including illness, injury, accidents, interactions with other animals and unexpected behaviour.
4Pawz cannot accept responsibility for injury, illness, death or loss where this results from circumstances that could not reasonably have been prevented despite reasonable care being taken.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
20. Escape or Missing Dog
If a dog escapes or goes missing while in the care of 4Pawz, reasonable steps will be taken to locate and safely recover the dog.
The owner or emergency contact will be contacted as soon as reasonably practicable.
Appropriate authorities, veterinary practices or relevant organisations may also be contacted where necessary.
21. Photographs and Social Media
4Pawz may occasionally take photographs or videos of dogs while they are in my care.
Photographs may be used on 4Pawz's website, social media, or in marketing, unless the owner has specifically requested that photographs of their dog not be used.
Please let me know if you do not permit your dog to appear in photographs or videos used for promotional purposes.
22. Emergency Contact
Owners must provide an emergency contact who can be contacted if the owner is unavailable.
The emergency contact should be authorised to make decisions regarding the dog's care where necessary.
If the emergency contact cannot be reached, 4Pawz will act reasonably and in the best interests of the dog.
23. Right to Refuse or End a Booking
4Pawz reserves the right to refuse a booking or end an existing booking where:
A dog's behaviour presents a safety concern
Information provided by the owner is found to be inaccurate or incomplete
The dog's needs are beyond the level of care that can safely be provided
The dog is displaying signs of contagious illness
The owner fails to comply with these Terms & Conditions
Payment remains outstanding
The arrangement is no longer considered suitable
Where reasonably possible, the owner will be contacted before a booking is ended.
24. Owner Responsibility
The owner remains responsible for their dog at all times when the dog is not physically in 4Pawz’s care.
By making a booking, the owner confirms that they have provided accurate information and have disclosed anything that could reasonably affect the dog's care or the safety of others.
25. Insurance
4Pawz maintains appropriate insurance for the services provided.
Insurance does not remove the owner's responsibility to provide accurate information about their dog or to comply with these Terms & Conditions.
26. Data Protection and Personal Information
Personal information supplied to 4Pawz will be treated with care and used only for purposes connected with providing the agreed services, communicating with you, managing bookings, payments and emergencies, and meeting relevant legal obligations.
Personal information will not be sold or shared for marketing purposes with unrelated third parties.
Information may be shared where reasonably necessary for veterinary treatment, emergency care, insurance, legal requirements or other legitimate purposes connected with the care of your dog.
27. Changes to These Terms
4Pawz reserves the right to update these Terms & Conditions when necessary.
The current version will be available on the 4Pawz website.
Where a significant change affects an existing booking, reasonable notice will be provided.
28. Agreement
By making a booking with 4Pawz, you confirm that:
You have read and understood these Terms & Conditions.
The information you have provided about your dog is accurate and complete.
You have disclosed any known medical, behavioural or dietary issues.
You agree to the cancellation and payment terms.
You authorise appropriate veterinary treatment to be sought in an emergency where you cannot be contacted.
You agree to these Terms & Conditions on behalf of yourself and your dog.
Thank you for trusting 4Pawz with your dog.
My priority is always to provide a safe, caring and happy experience for every dog in my care while giving owners peace of mind.
4Pawz
Jill Jones
07388013634
jill4pawz@yahoo.com
www.4pawz.co.uk